Privacy Policy
Effective Date: 19 November 2025
BookMyStay.online is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us.
1. Information We Collect
We may collect and process the following types of personal data:
Contact Information – such as your name, email address, telephone number, and postal address
Booking and Property Information – details provided when you make an enquiry, request accommodation, or list a property
Website Usage Data – including IP address, browser type, pages visited, and time spent on our website (collected via cookies or analytics tools)
2. How We Use Your Information
We use your personal data to:
Respond to enquiries and booking requests
Facilitate accommodation bookings between guests and property providers
Communicate booking updates or important service-related information
Improve our website, services, and user experience
Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal data to third parties.
3. Legal Basis for Processing
Under UK GDPR, we process personal data based on one or more of the following lawful grounds:
Consent – when you submit an enquiry, booking request, or opt in to communications
Contractual necessity – to process bookings or manage accommodation services
Legitimate interests – to operate, maintain, and improve our platform
Legal obligations – for compliance, record-keeping, or regulatory requirements
4. How We Store and Protect Your Data
Your personal data is stored securely and protected against unauthorized access, loss, or misuse. We retain data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal or regulatory requirements.
5. Sharing Your Data
We may share your data with:
Property owners, landlords, or accommodation providers involved in fulfilling a booking
Trusted service providers supporting our website, booking systems, or communications
Legal or regulatory authorities where required by law
All third parties are required to keep your information secure and use it only for specified purposes.
6. Cookies
Our website uses cookies to enhance user experience and analyze website traffic. You can control or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw consent at any time
To exercise your rights, please contact us at: 📧 [email protected]
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
COMPANY
CUSTOMER CARE
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