Terms of Use
Effective Date: 19 November 2025
1. Introduction
Welcome to Book My Stay.
By accessing or using our website (www.bookmystay.online) and our services, you agree to comply with and be bound by these Terms of Use.
If you do not agree with these Terms, please do not use our website or services.
2. About Us
Book My Stay provides accommodation sourcing and booking support services across the United Kingdom. We assist:
Contractors
Corporate clients
Relocation clients
Insurance placements
Families and leisure guests
And many more...
We source, coordinate, and manage short, medium, and long-term accommodation stays.
3. Our Role
Book My Stay acts as:
An accommodation sourcing and coordination service
A booking facilitator between guests and property providers
A management and support intermediary
We do not typically own the properties listed unless expressly stated.
The contract for accommodation may be directly between the guest and the property owner/manager.
4. Eligibility
By using this website, you confirm that:
You are at least 18 years old
You have legal capacity to enter into binding contracts
All information provided is accurate and truthful
5. Booking Terms
When making a booking through Book My Stay:
All booking requests are subject to availability
Pricing is confirmed prior to booking confirmation
Full payment or deposit terms will be clearly stated
Cancellation terms vary depending on the property
A booking is only confirmed once written confirmation is issued by us.
6. Pricing & Payments
We aim to provide:
Transparent pricing
No hidden charges
Clear payment terms
Prices may include:
Accommodation fees
Cleaning fees
Security deposits
Service fees (where applicable)
All payments must be made in accordance with the payment instructions provided at booking.
Failure to pay may result in cancellation.
7. Cancellations & Amendments
Cancellation and amendment policies vary depending on the property provider.
Details will be provided at the time of booking.
Refunds (if applicable) are subject to:
Property cancellation terms
Timing of cancellation
Administrative processing times
8. Guest Responsibilities
Guests agree to:
Treat properties respectfully
Comply with house rules
Avoid unlawful activity
Avoid damage or disturbance
Guests may be liable for:
Property damage
Excess cleaning
Breach of house rules
9. Liability
To the fullest extent permitted by UK law:
Book My Stay shall not be liable for indirect or consequential loss
We are not responsible for property owner negligence
We are not liable for events beyond our reasonable control
Nothing in these Terms limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under UK law
10. Website Use
You agree not to:
Misuse the website
Attempt unauthorised access
Introduce malicious software
Copy or reproduce content without permission
All website content remains the intellectual property of Book My Stay unless stated otherwise.
11. Data Protection
We process personal data in accordance with:
The UK GDPR
The Data Protection Act 2018
Please refer to our Privacy Policy for full details on how your data is handled.
12. Force Majeure
We are not liable for failure or delay caused by events beyond reasonable control, including but not limited to:
Natural disasters
Government restrictions
Utility failures
Industrial disputes
13. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on our website.
Continued use of our services constitutes acceptance of any updates.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Information
For enquiries regarding these Terms, please contact:
COMPANY
CUSTOMER CARE
LEGAL
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